Frequently Asked Questions
Everything you need to know about your Hairdo experience.
How long does shipping take for hair extensions?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
Can I use heat styling tools on my Hairdo products?
Yes, our professional-grade extensions and wigs are made from 100% Remy human hair or heat-friendly synthetic fibers, allowing you to curl or straighten them at temperatures up to 350°F.
What is your return policy?
We offer a 30-day return window for all products, provided the hygiene seal is intact and the hair has not been worn, cut, or chemically treated.
How do I choose the right color match?
You can use our online Color Match tool to upload a photo of your hair in natural light, or order a swatched color ring to compare shades from the comfort of your home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
How often should I wash my hair extensions?
To maintain longevity, we recommend washing your extensions every 15-20 wears or when there is significant product buildup, using only sulfate-free shampoos and conditioners.